Privacy policy
Grayson & Claire London is committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and applicable data protection laws.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, place an order, or interact with us.
By using our website, you agree to the terms outlined below.
1. Data Controller
Grayson & Claire London is the data controller responsible for your personal data.
For any privacy-related inquiries, please contact:
2. Information We Collect
We collect personal data necessary to operate our business and provide our services.
Information You Provide
Full name
Email address
Phone number
Billing and shipping address
Payment details (processed securely via third-party providers)
Customer service correspondence
Information Collected Automatically
IP address
Device type
Browser type
Website interaction data
Cookie identifiers
Information from Third Parties
We may receive data from:
Payment providers (e.g., Shopify Payments, PayPal)
Shipping and fulfilment partners
Fraud prevention services
Analytics and advertising platforms
3. Lawful Basis for Processing
Under UK GDPR, we process your personal data on the following lawful grounds:
Contractual necessity – to process and deliver your order
Legal obligation – to comply with tax and accounting requirements
Legitimate interest – to prevent fraud and improve our services
Consent – for marketing communications
You may withdraw consent for marketing at any time.
4. How We Use Your Information
Your data is used to:
Process and fulfil orders
Deliver products
Communicate regarding your purchase
Provide customer support
Prevent fraud and unauthorized transactions
Improve website performance
Send marketing emails (only with consent)
We do not sell, rent, or trade your personal data.
5. Data Retention
We retain personal data only as long as necessary for:
Order fulfilment
Legal compliance (tax and accounting laws)
Dispute resolution
Fraud prevention
When data is no longer required, it is securely deleted or anonymised.
6. Data Sharing
We only share your data when necessary with trusted service providers, including:
Payment processors
Shipping carriers
Fraud prevention services
IT and hosting providers
Marketing and analytics platforms
All third parties are required to protect your data and process it lawfully.
7. International Data Transfers
Some service providers may process data outside the United Kingdom.
Where international transfers occur, we ensure appropriate safeguards are in place, including:
Standard Contractual Clauses
GDPR-compliant data protection agreements
Adequacy decisions where applicable
8. Data Security
We implement appropriate technical and organisational security measures, including:
SSL encryption
Secure hosting infrastructure
PCI-compliant payment systems
Restricted access to customer data
No system can guarantee absolute security, but we take reasonable measures to protect your data.
9. Cookies
We use cookies to:
Ensure website functionality
Remember preferences
Analyse website traffic
Improve marketing relevance
You may manage or disable cookies via your browser settings.
Some website features may not function properly without essential cookies.
10. Your Rights Under UK GDPR
You have the right to:
Access your personal data
Correct inaccurate data
Request deletion of your data
Restrict processing
Object to processing
Withdraw marketing consent
Lodge a complaint with a supervisory authority
To exercise these rights, contact:
11. Children’s Privacy
Our website is not intended for individuals under the age of 16.
We do not knowingly collect personal data from children. If such data is identified, it will be deleted promptly.
12. Changes to This Policy
We reserve the right to update this Privacy Policy at any time.
Updates will be posted on this page with a revised effective date.
13. Contact Information
Grayson & Claire London – Privacy Support