Terms of service
1. Overview
This website is operated by Grayson & Claire London. Throughout the site, the terms “we,” “us,” and “our” refer to Grayson & Claire London.
By accessing our website or purchasing from us, you agree to be bound by these Terms of Service, including all policies referenced herein.
If you do not agree to these Terms, you may not access the website or use our services.
2. Eligibility
By using this website, you confirm that:
• You are at least the age of majority in your place of residence, or
• You have obtained consent from a parent or legal guardian
You agree not to use our website or products for any unlawful, fraudulent, or unauthorized purpose.
3. Formation of Contract
A contract is formed when you receive an order confirmation email from us.
We reserve the right to refuse or cancel any order before acceptance, including but not limited to cases involving:
• Suspected fraud
• Pricing or listing errors
• Stock availability issues
• Violation of our policies
If an order is cancelled after payment, a full refund will be issued.
4. Order Cancellations
Orders may be cancelled within 12 hours of purchase, provided they have not entered processing.
After this period, orders may already be:
• Processed
• Packed
• Prepared for shipment
• Dispatched to the courier
Once an order reaches these stages, cancellation is not guaranteed.
If an order has shipped, cancellation is no longer possible. The customer must follow the return procedure outlined in our Return Policy.
5. Product Information
We strive to display products as accurately as possible.
However:
• Colours may vary depending on screen settings
• Minor variations in texture or appearance may occur
• Product descriptions, availability, and pricing may change without notice
Obvious errors or inaccuracies are not binding.
6. Pricing & Payment
All prices are displayed in the currency shown on the website.
Prices may change without notice.
Payment must be received in full before shipment.
We use secure, encrypted payment systems. Grayson & Claire London does not store full payment card details.
7. Delivery
Estimated delivery times are provided for convenience only and are not guaranteed.
We are not responsible for delays caused by:
• Couriers
• Customs procedures
• Incorrect shipping details provided by the customer
• Circumstances beyond our reasonable control
Risk of loss transfers to the customer upon confirmed delivery.
8. Returns & Refunds
Returns are governed by our Return & Cancellation Policy.
Customers may request a return within 30 days of delivery, subject to eligibility requirements.
Return shipping costs are the responsibility of the customer unless the return is due to our error.
Refunds exclude original shipping fees unless required by applicable consumer protection laws.
9. Prohibited Use
You may not use our website:
• For unlawful or fraudulent activities
• To violate any applicable laws
• To upload malicious software
• To interfere with website security
• To misuse or abuse customer service
Violation may result in suspension or termination of service.
10. Intellectual Property
All content on this website, including images, text, logos, graphics, and product descriptions, is the property of Grayson & Claire London.
Unauthorized reproduction, copying, or distribution is prohibited.
11. Disclaimer
All products and services are provided “as is” and “as available.”
We do not guarantee that:
• The website will be uninterrupted
• The website will be error-free
• All product information is completely free of minor inaccuracies
12. Limitation of Liability
To the maximum extent permitted by applicable law, Grayson & Claire London shall not be liable for:
• Indirect or consequential damages
• Loss of profits or revenue
• Temporary service interruptions
• Unauthorized access to user data
Our total liability shall not exceed the amount paid for the product in question.
13. Indemnification
You agree to indemnify and hold harmless Grayson & Claire London from any claim, demand, or damages arising from your breach of these Terms or misuse of our services.
14. Third-Party Services
Our website may use third-party services, including payment processors, analytics tools, and shipping partners.
These services operate under their own terms and policies.
We are not responsible for third-party actions or policies.
15. Modifications to Terms
We reserve the right to update or modify these Terms at any time.
Changes will be posted on this page with an updated effective date.
Continued use of the website constitutes acceptance of the revised Terms.
16. Contact
For questions regarding these Terms:
Grayson & Claire London